Shipping & Returns

Shipping Information


Shipping:

$7.00 flat rate shipping regardless of quantity or type of coffee ordered.

We ship via USPS Priority Mail within 1-3 days. However, we reserve the right to change carriers on large orders.

For International Orders (excluding Canada and Mexico) we charge $4 per pound ($1 per pound for Canada and Mexico) and a $45.00 handling fee.

We do reserve the right to not ship specific orders - if that happens we will contact you as soon as possible to let you know.

Restrictions on Shipping Green Coffee to Hawaii:

All green, unroasted coffee shipped to the State of Hawaii is subject to special restrictions. Customers are required to have an import permit issued by the Department of Agriculture and all incoming shipments must be "subjected to methyl bromide treatment or other non-chemical treatment such as heat to ensure proper protection for the coffee growing industry." Shipments without a valid import permit and original treatment certificate are subject to rejection.

So, unfortunately, we can not ship green coffee to Hawaiian customers.

We will continue to sell roasted coffee and ship those items to Hawaiian customers.


Our Refund Policy:

We hope you are happy with the roasted and green coffee you purchase from Gen-X Coffee. We cannot offer "satisfaction guarantee" on items. We ask you to read descriptions and purchase in good faith. Since coffee is a food item we cannot accept returns. If you find that a coffee you selected is not matching the review, let us know as we can help figure out what the cause may be, the roasting, the brewing or what. Different people do taste things differently - so if something seems wrong - we will verify that you received the correct coffee and that there was no mistake in packaging the coffee.

All non-food merchandise is fully refundable if returned within 30 days; Buyer pays return shipping costs.


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